Legal
The agreement between your business and doublesixOS. Plain terms, written to be read, with an Urdu summary at the end.
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doublesixOS is a cloud based business management platform operated by WAHAB SPORTS SMC PRIVATE LIMITED, a single member private limited company incorporated in Pakistan and registered with the Securities and Exchange Commission of Pakistan (SECP), with its office in Lahore, Punjab, Pakistan. In these terms, "we", "us" and "our" mean WAHAB SPORTS SMC PRIVATE LIMITED, and "you" means the business, and the people acting for that business, who use the platform.
doublesixOS is a subscription software service (software as a service) for businesses in Pakistan: clinics, salons, gyms, schools, shops, restaurants, workshops and more. By creating an account, subscribing to a plan, or using the platform in any way, you agree to these terms. If you do not agree, please do not use the platform.
You must give accurate information when you create your account, and keep it up to date. You are responsible for everything that happens under your account, including the actions of any staff member you invite.
doublesixOS is sold as a subscription. You choose a plan and a billing cycle when you subscribe: monthly, six months, or yearly. Prices are quoted in Pakistani Rupees (PKR) and are confirmed to you before you commit to anything.
All plans are prepaid. You pay for a billing cycle at the start of that cycle, and the service is delivered to you across that cycle. There is no invoice at the end and no credit account.
Auto renewal is not automatic. We do not store your card and we never take a payment on our own initiative. Nothing is charged to you unless you make that payment for that cycle. Before a cycle ends we tell you the amount due for the next one; you renew by paying, and we then extend your subscription. If you do nothing, nothing is charged and the subscription simply stops at the end of the cycle you paid for.
If a cycle is not paid, your workspace is locked until payment is received. Your data is not deleted when this happens.
We may change our prices. If we do, the new price applies from your next billing cycle, never in the middle of a cycle you have already paid for, and we will tell you before that cycle begins.
Refunds, cancellation windows and how a refund is paid are set out in full in our refund and cancellation policy. When your account is activated and how you get access is set out in our service delivery policy.
New businesses get a 7 day free trial. No card is required to start the trial, and we will not ask for payment during it. The trial gives you the full product so you can judge it properly.
At the end of the 7 days you choose whether to subscribe. If you do not subscribe, your workspace is locked and no payment is taken. You may ask us to export or delete your data at that point.
The platform is for running a legitimate business. You agree not to use it in any of the ways listed below, and you agree that we may suspend an account we reasonably believe is doing so.
Ownership of your customer data stays with you. Everything you and your staff enter into doublesixOS, including your customer, patient, student and member records, remains the property of your business. We do not acquire any ownership of it. We hold it only as a processor on your behalf, for the sole purpose of providing the service to you, and we will return or delete it when you ask. We never sell it. How we handle it is set out in our privacy policy.
You are responsible for the accuracy of what you enter, and for having the right to hold it. You are the party your customers deal with; if a customer asks about their records, that request is yours to answer, and we will help you meet it.
We work hard to keep doublesixOS available and fast, but we do not promise that it will be uninterrupted or error free. The service is provided on an as is and as available basis. We may need to take the platform down for maintenance, and we will give notice where we reasonably can.
The platform depends on services we do not control, including internet connectivity, cloud hosting, and messaging networks. We are not liable for interruptions caused by those services, or by events outside our reasonable control.
doublesixOS is a record keeping and business management tool. It is not a substitute for professional judgement. We do not give medical, legal, accounting or tax advice, and you remain responsible for the decisions you take in your business.
To the fullest extent permitted by law, our total liability to you for any claim connected with the platform is limited to the subscription fees you paid us in the 3 months before the claim arose. We are not liable for lost profits, lost business, or indirect or consequential loss.
Nothing in these terms limits liability that cannot be limited under the law of Pakistan.
You may cancel your subscription at any time by writing to us. On a monthly plan, the service runs to the end of the month you have paid for and there is no partial month refund. On a 6 month or annual plan, you may request a full refund within 14 days of your first payment if you are not satisfied; after 14 days the prepaid plan is non refundable, but you keep access for the full paid term. The complete detail is in our refund and cancellation policy.
Suspension for misuse. We may suspend or close an account that breaks these terms, in particular the acceptable use rules in section 5, that does not pay for a cycle, or that we are required by law to close. Where we reasonably can, we will warn you first and give you a chance to put things right, and we will give you a reasonable opportunity to export your data before an account is closed. Where a suspension is due to misuse, no refund is due for the remainder of the cycle.
We may update these terms as the product and the law change. When we make a material change we will tell you, and the updated terms apply from the date we publish them. If you keep using doublesixOS after that date, you accept the updated terms.
These terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute connected with these terms or with the platform is subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.
All legal notices, demands and formal correspondence under these terms must be sent to support@doublesixos.com, marked for the attention of the company. A notice sent to that address is treated as delivered on the next business day.
WAHAB SPORTS SMC PRIVATE LIMITED, Lahore, Punjab, Pakistan. General questions about these terms can go to the same address, or to WhatsApp on +92 312 7566661. Full details are on our contact page.
نوٹ: یہ اردو خلاصہ صرف آسان فہمی کے لیے ہے۔ قانونی طور پر اوپر دیا گیا انگریزی متن ہی مستند اور نافذالعمل ہے۔
Questions about these terms?
Contact us at support@doublesixos.com or via WhatsApp at +92 312 7566661.