Privacy
What we collect, where it is stored, and what you can ask us to do with it. Your business owns its records, and we never sell data.
Last updated: 12 July 2026
doublesixOS is operated by WAHAB Sports SMC Private Limited, Lahore, Pakistan. This policy explains what we collect, why we hold it, where it lives, and what you can ask us to do with it.
Two kinds of people appear in this policy. There is you, the business that subscribes to doublesixOS. And there are your customers, whose records you enter into the platform: your patients, clients, students, members, and guests. You decide what to record about them; we hold it for you.
We collect only what is needed to run the service for you.
We use your data to provide the platform to you and for nothing else. That means running your bookings, records, payments and reports; giving you support when you ask; keeping the service secure and diagnosing faults; and telling you about billing, downtime, and important product changes.
We do not use your customer records to build advertising profiles, and we do not use them to train models for anyone else's benefit.
Your data is held in a Supabase cloud database, a managed PostgreSQL service, with files and uploads held in the same managed cloud storage. Data is encrypted in transit, and encrypted at rest by the hosting provider.
Each business's workspace is isolated at the database level, so one business on doublesixOS cannot read another business's records. Inside your own workspace, what each staff member can see is controlled by the permissions you set.
Because the platform runs on cloud infrastructure, data may be stored and processed on servers outside Pakistan. We take reasonable steps to make sure it is protected to the standard set out in this policy wherever it is held.
The records you enter into doublesixOS remain yours. We hold them on your behalf. You can export them, correct them, or ask us to delete them, and we will not withhold your data to pressure you into paying or staying.
If your subscription lapses, your workspace is locked but your data is kept, so you can pick up where you left off if you return.
The database is backed up daily by the hosting provider, and backups are retained on a rolling basis so that recent data can be restored after an incident. Backups are encrypted and are used only to restore the service.
Because backups are point in time copies, a record you delete may persist in a backup for a short period before it ages out of the retention window. It is not available to us or to you in the live product once deleted.
We do not sell, rent, or trade your data or your customers' data to anyone, and we never will. We do not share it with advertisers or data brokers.
We do share data with a small number of service providers who make the platform work, and only to the extent they need it: our cloud database and storage host, our error monitoring and analytics providers, our messaging providers when you choose to send a message, and our payment and accounting providers for your subscription. We may also disclose data where the law of Pakistan requires it, or to protect the safety of a person.
We keep your data for as long as your account is open, and for a reasonable period afterwards so that you can reactivate. We keep billing records for as long as the tax and company law of Pakistan requires.
If you ask us to delete your account, we delete your workspace and its records, other than what we are required by law to retain, and other than copies that remain in backups until they age out.
Access to the platform requires a password, and every request is checked against your permissions before any record is returned. Traffic is encrypted with TLS. Our staff do not browse tenant data; access to production systems is restricted and used only to fix a fault or answer a support request you have raised.
No system is perfectly secure. If a breach affects your data, we will tell you promptly and tell you what we are doing about it.
You may ask us to give you a copy of your data, correct it, or delete it. Write to support@doublesixos.com from the email address on your account, tell us what you want, and we will act on it within 30 days.
If one of your customers asks you to delete their record, you can delete it yourself inside the platform. If you need help, ask us and we will help you do it.
We use cookies that are necessary to keep you signed in and to keep your session secure. We also use privacy respecting product analytics to understand which features are used, so we can improve them. We do not use advertising cookies.
We will update this policy as the product and the law change, and we will tell you when we make a material change.
Questions, concerns, or a deletion request: support@doublesixos.com. WAHAB Sports SMC Private Limited, Lahore, Pakistan.
Questions about your data?
Contact us at support@doublesixos.com or via WhatsApp at +92 312 7566661.